Privacy Policy

Altura respects the privacy of everyone visiting our website and therefore complies with the principles of the Data Protection Act 1988.

Altura does not collect any personally identifiable information about you (e.g. your name, address, telephone number or e-mail address) through its websites unless you have provided it to Altura voluntarily. We collect this information for two reasons; firstly to process your order and secondly to provide you with the best service possible.

The type of information we will collect about you when you place an order or register on our website includes:

  • Name – So we know what to call you

  • Address – Billing and Delivery for obvious reasons

  • Phone Number – So we can call you should we need to talk to you about your order

  • Email Address – So we can email your order confirmations, offers etc.

This information is stored on our internal systems and website to simply verify you as a customer of Altura. We will never collect sensitive information without your explicit consent.

We use the latest secure server technology to ensure this information is protected to the highest standards.

We use encryption to safeguard your information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by Thawte. 

All our website financial transactions are handled through our payment services provider, SagePay. You can review the provider's privacy policy at http://www.sagepay.co.uk/policies/privacy-policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. 

We will not sell, rent or exchange your personal data with any third party companies or organizations.

When you do provide us with personal data, we may use that information in the following ways:

I. We may save and analyse information that allows us to better understand your needs and learn how we can improve our products and services.

II. We may use the information to contact you about new products or promotions that we think may be of interest to you.

III. This information will be used to make our future product design and marketing efforts more efficient.

All electronic marketing communications sent by Altura will be clearly marked as originating from us and contain an unsubscribe link which will enable you to unsubscribe from our email service and any future marketing communications. Should you receive an email communication from Altura that is either unsolicited or unwanted and you do not wish to use our unsubscribe function, please email us at altura@altura.co.uk and we will make sure that your details are removed from the Altura email marketing database.

Altura is a division of Zyro Limited and this website is owned by Zyro Limited.

A company registered in England. Registered no: 3060232

Registered Office: Zyro, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

Tel: +44 (0) 1325 741 200