The Altura Helmet Crash Replacement Scheme is only available to customers who have purchased the helmet from a retailer within the United Kingdom and the customer
must also reside within the United Kingdom. Customers are eligible for 50% off RRP on the Altura website.
Terms and conditions apply.
To submit a claim please contact us on customer.services@altura.co.uk
The following information will be required to be able to proceed with any claim
- Customers’ full name, address and contact number
- Proof of purchase for the original helmet
- Images of the damaged helmet
- Detailed information about the crash/accident
- Model, size and colour of the original helmet
Designed for the Ride
Since 1997
Terms & Conditions
- The helmet must not be more than 3 years old from the date of purchase
- You may be required to return the crash damaged helmet to Altura at your cost
- The helmet will be replaced with the closest equivalent model if the exact model is no longer available
- Accidental damage, such as dropping the helmet, is not covered
- The crash replacement scheme is only valid once per purchased helmet
- The crash replacement scheme is run at the discretion of Altura and may be withdrawn or amended at any time
- If it is not possible to replace the crash damaged helmet Altura will provide a gift card for 50% off the value of the original helmet which can be redeemed against any products on the Altura website
